Emotional Intelligence and Assertive Communication

A key Emotional Intelligence competence is being able to control your emotions. At this Session we’ll be talking about that human “fight or flight response” or behaviour that you might experience in challenging situations. I’ll share the “Assertiveness is as easy as ABC Model” with you, we’ll define assertiveness and align it to the 3Vs of communication to pull together a comprehensive checklist of HOW to communicate assertively I’ll also share a pyschologically proven assertive model with you which helps you format your response in challenging situations.

  1. 1

    • Emotional Intelligence and Assertive Communication recording

    • Emotional Intelligence and Assertive Communication slides